Shipping policy

At Dr.Herbal Clinic, we are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process and ship orders.

1. Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons, promotional events, or unforeseen circumstances, processing times may be slightly extended.

2. Shipping Coverage

We currently ship across India.

For international shipping inquiries, please contact our customer support team before placing an order.

3. Delivery Time

Estimated delivery times:

  • Tamil Nadu: 2–5 business days
  • South India: 3–6 business days
  • Other States in India: 4–8 business days
  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other factors beyond our control.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • We may offer free shipping on eligible orders or promotional campaigns.
  • Any applicable shipping fees are non-refundable unless the shipment issue is caused by Dr.Herbal Clinic.

5. Order Tracking

Once your order is shipped:

  • You will receive a confirmation message via SMS, WhatsApp, or email.
  • Tracking details will be shared so you can monitor your shipment status.

6. Delivery Attempts

Our courier partners will make delivery attempts according to their standard policies.

If the customer is unavailable during delivery:

  • The courier may attempt redelivery.
  • Failure to accept delivery after multiple attempts may result in the package being returned to us.

Additional shipping charges may apply for reshipment.

7. Damaged or Missing Packages

If you receive a damaged package or if any item is missing:

  1. Contact us within 48 hours of delivery.
  2. Provide your order number and photos of the package/product.
  3. Our team will investigate and provide a suitable resolution.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Dr.Herbal Clinic is not responsible for delays or non-delivery caused by:

  • Incorrect address details
  • Incorrect contact information
  • Failure to receive the shipment

Additional shipping charges may apply for reshipment.

9. Delays Beyond Our Control

While we strive for timely delivery, Dr.Herbal Clinic is not liable for delays caused by:

  • Natural disasters
  • Extreme weather conditions
  • Government restrictions
  • Transportation disruptions
  • Courier service issues

10. Contact Us

For shipping-related questions, please contact:

Dr.Herbal Clinic
📞 Phone: 098842 92354
📧 Email: drherbalhairclinic@gmail.com
🌐 Website: www.drherbalclinic.com

Our support team will respond within 24–48 business hours.